SERVICE

 

Door maintenance has never been easier.

One of the most important aspects of door maintenance is safety and security. Planned maintenance is the key to optimal door operation and longevity. With dozens of moving parts, even the best automatic doors need periodic maintenance to ensure safe and reliable performance. Our AAADM Certified Technicians will inspect your doors, adjust to meet the most current ANSI Standards, and make recommendations for any future service needs. Rely on us to respond quickly to your emergency needs. Available 24 hours a day, seven days a week, our highly trained technicians will have your doors back to full operation as soon as possible. Our service plans offer response times beginning at less than four hours.
Benefit from our experience

The DORMA-Carolina Door Controls organization has over 160 service technicians located throughout the Eastern United States. Our expert technicians work on all brands of automatic, revolving and manual doors. We maintain an extensive inventory of parts to ensure that your doors can be repaired and operating properly in the shortest time possible.
Service plan options that fit your needs

We offer three standard service plans, allowing you to select the plan that meets the demands of your facility.


Platinum - Planned Maintenance Program

To ensure the most dependable and trouble-free door performance, select our Platinum Service Plan, an annual agreement that includes planned maintenance, with all charges and response time pre-set.
Gold - Annual Service Plan

Our Gold Annual Service Plan pre-sets charges and response times to help you better plan and manage your automatic door maintenance.
All of our Platinum and Gold Service Plans include:
  • AAADM inspection
  • Service history reports
  • Door numbering/location
  • Priority scheduling
  • One number to call option
  • Discounts on parts
Silver - Per Service Call

Ideal for periodic maintenance demands, our Silver Service Plan gives you access to our top-rated technicians whenever you need them, whether it's to repair a malfunctioning door or conduct planned maintenance.
Custom Service Plans Are Available

You determine what is best for your business.


Service
Plan		 Available
Terms		 Coverage Preventative
Maintenance		 Service Response Times
Platinum 1–3 yr Parts/Labor Yes – 1x/yr Priority status on response times
Gold 1–3 yr Parts/Labor* No Priority status on response times
Silver As Needed Labor No Priority status on response times
Custom Any Any Either Priority status on response times
*Customer can purchase coverage for parts, labor, or both

Automatic door service is just the beginning

To complement your automatic doors, your service representative can give you access to a full range of high quality products from DORMA companies, including:

  • Door closers
  • Exit devices
  • Locks
  • Electronic access control hardware
  • Automatic sliding and swinging doors
  • Low-energy operators
  • Glass fittings and wall systems
  • Operable partitions
  • Revolving doors

 

We will help you select, install, retrofit and maintain virtually any door hardware in your building. We can help you with hardware for individual openings all the way to integrated systems that encompass several structures. Depend on us to provide safety and security throughout your building.


Make one call and leave the rest to us

Signing up for one of our service plans couldn't be easier. Simply contact the location closest to you and tell us which plan best fits your needs. We will confirm an annual service contract over the phone, then send you all of the documentation. We'll even schedule your first service visit, if appropriate.